Transport and delivery

In addition to the displayed prices, the value of the transport fees related to each order is added, which is calculated based on the cost offered by the transport partners. Transportation is provided by a express courier service. The cost of transport depends on the weight of the order and the respective delivery destination. The total shipping costs will be calculated automatically when placing the order in the virtual store. The final and total values ​​will always be presented before completing the order and making the payment. These values ​​are subject to change without notice. The transport cost is 20€ for packages that weigh up to 10 kg and 2€/ kg for packages heavier than 10 kg. All products are properly packaged to ensure security and quality on arrival. The customer must ensure that someone is always available during business hours to receive the goods at the indicated address. Failure to receive the order may involve additional costs with the carrier. When providing the address, you must ensure that the address is correct and that all provided data is correct and complete. Failure to provide the needed information may result in delivery delays or return of the order. All products sent by Casa Oliveira must be checked when delivered. If you find that your order is damaged, you must immediately return it to the shipping company, duly justify the reason for the return on the delivery note and notify Casa Oliveira. The delivery term on casa-oliveira.ro is expressed in working days, has a purely indicative character and is provided by the transport operators. Delays or losses are the responsibility of the transport companies. In general, an order takes about 7 working days to be delivered to Romania. Upon request, the products can be packaged as a gift (for a fee), and/or a personalized message can be attached for the person whom you want to gift it to. If you notice the depreciation of the packages, the courier will draw up a report of the damage and we will be able to take the necessary measures.